Privacy Policy

2. Information We Collect

We only collect personal information that is reasonably necessary to provide on-site or remote IT services, communicate with you regarding your bookings, and process payments:

• Contact Information: Full name, phone number, physical service address, and email address.
• Booking Details: Service requests, hardware/software issue descriptions, and preferred visit times.
• Technical & System Information: Computer make/model, operating system specs, network configurations, and diagnostic error logs provided during support sessions.
• Payment Information: Transaction histories and invoicing records. Credit card numbers are processed directly via PCI-DSS compliant payment gateways and are never stored on our local servers.

3. How We Use Your Information

Your personal information is collected and used strictly for legitimate business purposes:

• Dispatching mobile technicians to your home or office for on-site repairs.
• Initiating secure remote support sessions at your request.
• Sending booking confirmations, reminders, written service notes, and invoices.
• Diagnosing and resolving hardware, software, Wi-Fi, and cybersecurity issues.
• Complying with Australian tax, accounting, and legal requirements.

4. Disclosure of Information

We may share your information only in limited, necessary circumstances:

• Trusted Service Providers: Secure software vendors assisting our operations (e.g. accounting platforms, SMS notification engines, PCI-compliant payment processors).
• Cleanroom Data Recovery Labs: Specialized lab partners, solely with your explicit consent, when hardware requires physical platter extraction.
• Legal Requirements: Statutory bodies or law enforcement agencies when mandated by Australian federal or state law.

5. Data Security & Storage

We implement robust technical and organizational measures to safeguard your information against unauthorized access, loss, or misuse. Remote access sessions require your explicit authorization and terminate completely once the session concludes. Physical service notes and digital booking records are encrypted and stored securely within Australian data centers.

6. Cookies, Technical Analytics & Spam Protection

We believe in minimal, transparent data collection. Our website uses only essential session technologies and privacy-conscious technical tools:

• Essential Session Storage: We use strictly necessary local and session storage to manage booking workflows and preserve form state across pages.
• Cloudflare Turnstile Form Security: We utilize Cloudflare Turnstile for privacy-preserving spam and bot protection on our contact and booking forms. Turnstile verifies legitimate human interactions without harvesting personal data, tracking users across third-party sites, or setting invasive advertising cookies.
• Zero Cross-Site Advertising Trackers: We do not employ third-party behavioral advertising cookies, retargeting pixels, or intrusive tracking scripts.

7. Data Retention & Disposal

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Service & Diagnostic Records: Technical notes and job history are retained during the active service relationship to facilitate warranty inquiries and ongoing support.
• Statutory Compliance: Invoicing, financial, and tax records are retained in compliance with Australian statutory obligations (such as the 5-year retention requirement under Australian taxation law).
• Secure Cryptographic Disposal: When personal data or temporary diagnostic logs are no longer required, they are permanently and irreversibly destroyed using secure cryptographic deletion and data sanitization protocols.

8. Accessing & Correcting Your Data

You have the right to request access to the personal information we hold about you or request corrections if any details are inaccurate. To submit an access or correction request, please contact our team at 07 3067 5570 or via our contact form.

9. Privacy Inquiries & Complaints

If you have questions regarding this Privacy Policy or wish to lodge a complaint about how your data was handled, please reach out to us directly. We aim to respond to all inquiries within 2 business days. If you remain unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.